Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our website, add your favorite items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major credit and debit cards through our secure payment system. Available payment methods may vary depending on your location.

3. Is my payment information secure?

Yes. Your payment is processed through secure, encrypted payment technology. Austin Style does not store your complete payment card information on our servers.

4. Will I receive an order confirmation?

Yes. After your order has been successfully placed, you will receive an order confirmation email containing your order details. If you do not receive the email, please check your spam or junk folder before contacting us.

5. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be slightly longer during holidays or promotional periods.

6. How long does shipping take?

Estimated delivery times vary depending on the destination country. Most international orders are delivered within 7–15 business days after shipment. Please note that customs clearance or local carrier delays may occasionally affect delivery times.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available. You can use the tracking number to monitor your shipment.

8. Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been shipped, changes or cancellations may no longer be possible.

9. What is your return policy?

If you are not completely satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy. Returned items must generally be unused, in their original condition, and returned within the applicable return period.

10. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

11. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team within 7 days of receiving your order. Include your order number and clear photos of the item so we can assist you as quickly as possible.

12. Do you ship internationally?

Yes. Austin Style serves customers in many countries and regions. Shipping availability may vary depending on local regulations and carrier coverage.

13. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, please contact us using the information below.

Email: payment@austinstyle.org

Telephone: +44 7378486503

Company: AUSTIN STYLE LTD

Registered Address:
31 CAERWENT ROAD
CARDIFF
UNITED KINGDOM
CF5 4QB

14. Why was my payment declined?

Payments may be declined for several reasons, including insufficient funds, incorrect billing information, card issuer restrictions, or security verification. If your payment is unsuccessful, please verify your payment information or contact your card issuer for assistance.

15. How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter or visit our website regularly to discover the latest collections, seasonal promotions, and special offers.