Returns & Exchanges Policy

Last Updated: July 25, 2026

At Austin Style, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

By placing an order on https://austinstyle.org, you agree to this Returns & Exchanges Policy.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be returned in the original packaging whenever possible.

• Include all original accessories or components, if applicable.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to decline returns that do not meet these requirements.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or incorrect upon delivery:

• Earrings that have been worn or opened.

• Personalized or custom-made jewelry.

• Gift cards.

• Clearance or final sale items (where clearly identified at the time of purchase).

Your statutory consumer rights remain unaffected.

3. Exchanges

If you wish to exchange an item for a different size, style, or product, please contact our customer support before returning the item.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or an alternative product.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

To help us resolve the issue promptly, please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the item and its packaging, where applicable.

After reviewing your request, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.

5. Return Process

To initiate a return:

1. Contact our customer support at payment@austinstyle.org.

2. Include your order number and reason for the return.

3. Wait for return instructions before sending your package.

4. Securely package the item and return it according to the instructions provided.

Returns sent without prior authorization may experience delays in processing.

6. Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are generally responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account after it has been processed.

Original shipping charges, taxes, duties, or other non-refundable fees (where applicable) are generally not refundable unless required by applicable law.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, you may request a return after delivery in accordance with this policy.

9. Contact Us

If you have any questions regarding returns or exchanges, please contact us.

Company Name
AUSTIN STYLE LTD

Website
https://austinstyle.org

Email
payment@austinstyle.org

Telephone
+44 7378486503

Registered Address
31 CAERWENT ROAD
CARDIFF
UNITED KINGDOM
CF5 4QB